Shipping & Delivery

All orders are shipped from North Carolina, United States.

Processing times vary depending on the item, but most orders are shipped within a few business days. If an item is part of a collection or made to order, estimated shipping times will be noted in the product description. (If you are joining The Reconnect Club, all members joining before the 15th of the month will receive their first shipment at the beginning of the following month. If you join after the 15th, you will receive your first shipment the month after.)

Shipping within the U.S. is included for postcards and The Reconnect membership, and is calculated at checkout for all other products. International shipping is not currently available, but is something I hope to offer in the future.

Packaging

Each order is carefully packed by hand to ensure your artwork arrives safely and beautifully. Because this is a small creative studio, slight variations in packaging are part of the experience.

Damaged or Missing Orders

If your order arrives damaged or does not arrive at all, please reach out within 14 days of the expected delivery date. I will always work with you to make it right, whether that means a replacement or another solution.

Returns & Refunds

Because many items are handmade, made-to-order, or limited in nature, all sales are final and returns are not accepted.

However, if there is ever an issue with your order or something doesn’t feel right, please contact me. I genuinely want every member of The Reconnect Club and every customer of The Copper Elm to have a positive experience, and I will always do my best to help.