In an effort to ensure the highest quality product to my customers, I cannot offer returns or exchanges. This ensures that all products shipped out are new and unopened. Please be confident in your selections before placing an order.
If your items arrive damaged or faulty in any way, please email so I can rectify the situation.
Items are shipped from one of two locations, depending on the items ordered. Most orders are packaged and shipped by me, from Castle Rock, Colorado. In the event that I am unable to fulfill your order, it will be shipped directly from Wise Owl headquarters in Michigan.
Most orders are shipped USPS Priority. Depending on package weight and current postal wait times, UPS is utilized when it is more beneficial to my customers. Packages are processed and sent within 3 days (often shipped the same day as ordered). If your product needs are urgent, please contact me before ordering so we can discuss the best options for expediting your package.
THE COPPER ELM POUCH
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